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215-345-5211

FREQUENTLY ASKED QUESTIONS

We strive to be as transparent and informative as possible. If you still have questions, simply reach out to our team during our posted business hours.

Do you work with my insurance company?

Yes, we work with all insurance companies.  Once we have your claim number and a person of contact, we can handle your claim electronically or virtually with your insurance company.

I’ve had an accident, what do I do?

Call us at 215-345-5211 – We will need to know if the car needs to be towed and, if so, we will arrange to pick up your vehicle and transport it back to our facility. If the damages do not require a tow then feel free to come in for an estimate and we will discuss your options. If you are going through insurance, be sure to provide us with that information.

I need an estimate, when can I come in?

Our hours for estimates are Monday – Thursday from 8:00am until 10:30am, and again from 12:00pm until 2:00pm; On Friday, we perform estimates from 8:00am until 10:30am. We can make arrangements for you if needed.

I need to schedule; How long will it take and when can i bring my car in?

Plan on 2 to 8 business days for drivable vehicles and 2 to 3 weeks for non-drivable vehicles. Please keep in mind that these are only estimations and these timeframes can extend depending on issues that may arise, such as parts delays or additional damages found.

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